Refund policy

Returns & Refunds Policy

At A&Always, we carefully inspect every order before dispatch. If there’s an issue with your purchase, we’re here to help.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 4 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

Once your claim has been reviewed and approved, we’ll arrange a replacement or issue a refund at no additional cost.

Change of Mind

Due to hygiene and product safety reasons, we do not accept returns or exchanges for change-of-mind purchases unless required under Australian Consumer Law.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

Opened or used body care products
Products damaged due to misuse
Items returned without prior approval

Refund Processing

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund.

If you have any questions regarding your order or this policy, please contact our customer support team and include your order number so we can assist you promptly.

Thank you for choosing A&Always. We’re honoured to be part of your self-care journey and appreciate your trust in our brand.

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Refund policy